Refund policy.

This Refund Policy explains how billing, cancellation, and refunds work for the CODERCOPS subscription. It forms part of our Terms of Service.

1. What you are paying for

• A monthly subscription to the CODERCOPS platform at USD $49 per month.
• Monthly billing only. We do not currently offer annual plans or a paid trial.
• One subscription covers both the Builder role and the Client role.
• Non-subscribers have limited free access (one free action per month).

2. 7-day goodwill refund on your first subscription

If you subscribe for the first time and decide it is not for you, you may request a full refund within 7 days of the first charge by emailing codercops@codercops.com from the email address on your account. No reason required. This window applies once per user and does not apply to renewal charges after the first billing cycle.

We will confirm the refund, request the payment processor to reverse the charge, and cancel the subscription. Depending on your bank, the refunded amount usually appears within 5–10 business days.

3. After the first 7 days

Subscription fees are non-refundable after the 7-day window. Cancelling during a billing cycle does not entitle you to a pro-rated refund for the unused portion of that cycle. This is standard for monthly SaaS subscriptions and is reflected in the price.

4. How to cancel

You can cancel your subscription at any time from the Manage Billing link in your dashboard, which opens the payment processor's portal. Cancellation behaviour depends on the processor you chose at checkout:

• Stripe — cancel at period end. Your subscription is flagged for cancellation and you retain access until the end of the current billing period. You will not be charged again.
• Polar — immediate revocation. The subscription is revoked immediately and your paid access ends at the moment of cancellation. You will not be charged again.

If you need a different outcome (for example, you cancelled on Polar moments after the charge and want the goodwill refund in Section 2), email us — we will help.

5. Duplicate charges, failed service, and billing errors

If you were charged twice, charged after a cancellation confirmation, or charged for a subscription that did not activate due to a platform failure, contact us and we will refund the incorrect amount in full regardless of the 7-day window. Include the charge date, amount, and last four digits of the card or the provider's invoice number.

6. Statutory consumer rights

Nothing in this policy limits any right you have as a consumer that cannot be waived by contract under the law of your country of residence. This includes:

• EU and UK consumers — a 14-day right of withdrawal for online consumer contracts under the EU Consumer Rights Directive and the UK Consumer Contracts Regulations, unless you expressly requested immediate performance of the digital service and acknowledged that you would lose the right of withdrawal on full performance.
• Indian consumers — rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
• Equivalent rights in other jurisdictions.

If a statutory right applies, we will honour it even where it is more generous than this policy.

7. Chargebacks

Please contact us before raising a chargeback with your bank. Chargebacks filed while we are still working with you on a refund, or for charges you authorised and used, may result in account suspension and an enforcement fee from our payment processor. We will cooperate with any legitimate chargeback dispute.

8. How to request a refund

Send an email to codercops@codercops.com from the email address on your CODERCOPS account and include:

• The reason for your request (required for statutory rights claims; optional for the 7-day goodwill refund).
• The date and amount of the charge you are disputing.
• The payment processor used (Stripe or Polar).
• The provider's invoice or receipt ID if you have it.

We reply within 7 business days. Approved refunds are processed through the original payment processor and to the original payment method; we cannot refund to a different card or account.

9. Payment processors and invoices

• Stripe handles payment processing for subscriptions created through the Stripe option. Invoices and receipts are issued by Stripe and are available in the Stripe customer portal.
• Polar handles payment processing and acts as the Merchant of Record for orders placed through the Polar option, meaning Polar is responsible for collecting and remitting applicable sales tax, VAT, and GST on those orders. Invoices are issued by Polar.
• Contact the respective processor directly for questions about invoice content, tax treatment, or local consumer-rights mechanisms that must be exercised against the Merchant of Record.

10. Changes to this Refund Policy

We may update this Refund Policy from time to time. Material changes will be communicated to active subscribers by email and through an in-product notice at least 15 days before they take effect. The “Last updated” date at the top of this page always reflects the current version. Changes are not retroactive for refunds you were already entitled to before the change.

11. Contact and Grievance Officer

For refund requests or any dispute about a charge, contact:

• Email: codercops@codercops.com
• Phone / WhatsApp: +91 8052027789
• Address: Lucknow, India
• Acknowledgement: within 24 hours.
• Resolution: within 15 days.